Workstation Deployment Coordinator
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
The primary responsibility for the Workstation Deployment Coordinator is the coordination of incidents and service requests within Thrive’s case system. The Workstation Deployment Coordinator will be responsible for task queue management within the internal platform to ensure all tasks are assigned the appropriate resource. This position will handle ad hoc dispatch requests for onsite resources along with future coordination of client scheduling.
Primary Responsibilities
Coordinating with clients on the shipping of workstations and remote or onsite configuration
Coordinating efforts among several different internal Thrive teams to ensure successful workstation builds and projects
Manage the calendar assign new tasks to the appropriate engineering resources
Reassign tasks based on priority
Provide daily reports and roster as requested by manager
Provide monthly report as requested by manager.
Qualifications
1+ year of prior IT experience
2+ years of project coordinator experience
Attention to detail and excellent communication skills
Ability to handle situations with tact and professionalism
Ability to communicate effectively, both orally and in writing
Effective listening skills with excellent customer satisfaction skills
Proficient with Microsoft Office products
Customer Service Experience
Strong attention to detail
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions from clients