Service Deployment Analyst
WILL WORK FROM OTTAWA OFFICE!
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
At Thrive, a Service Deployment Analyst will have responsibility for assisting our team of Deployment Engineers in client onboardings and projects centered on infrastructure, messaging and cloud based services. You will provide assistance on project implementation, migrations, upgrades, documentation and other deployment activities including management and maintenance of a build room in Thrive’s Foxborough offices. Thrive is looking to hire individuals who demonstrate technical proficiency as well as the desire to learn from our team of accomplished engineers. A Service Deployment Analyst will work with Deployment Engineers to accomplish complex goals and objectives. Maintaining excellent documentation, communication and troubleshooting skills will be critical for success in this role.
Primary Responsibilities
Assist with agent deployment and enrollment of end user devices into Thrive services
Maintain requirements of Deployment Engineering support criteria
Provide configuration support to deployment engineers
Management and maintenance of a build room in Thrive’s Foxborough offices
Assist in transition of completed project work to support team with all the relevant documentation required for long term maintenance
Demonstrate excellent time management skills to accomplish project tasks
Qualifications
Bachelor’s Degree, Technical Degree or equivalent work experience
Knowledge and experience with the following technology / providers
Microsoft 365
Microsoft Azure
Mimecast
Veeam
Windows Servers
Excellent written and oral communication skills
General networking knowledge
2-3 days working within Thrive’s Ottawa office
1-2 years of MSP experience preferred
Excellent problem solver; able to prioritize and coordinate between multiple projects
Enthusiastic individual and strong drive with a “can do” attitude
Self-motivated, has ability to work independently and in a team environment
Experience troubleshooting network configuration and hardware issues